Terms & Conditions


Client: The person who buys or agrees to buy goods or instructs the service or repair of equipment by www.phonefixbypost.co.uk

Conditions: The terms and conditions of sale or service as set out in this document and any special terms and conditions agreed in writing by www.phonefixbypost.co.uk

Order: The articles which the client agrees to buy or instructs the repair or service of by www.phonefixbypost.co.uk

Price: The price for the goods, including VAT and any carriage, packaging and insurance costs.

www.phonefixbypost.co.uk means Phone Fix By Post or Phone Fix, of 158 Torquay Road, Paignton, Devon, TQ3 2AH (hereinafter referred to as “phonefixbypost.co.uk”, “we” or “the company”)

 A) The usage of this website is subject to the following terms:

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics and photographs. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may include links to other websites. These links are provided for your convenience to provide further information. We have no responsibility for the content of external websites.
  • By using this website, and entering and registering your personal data, you are agreeing to this websites terms & conditions. If you do not agree with our terms and conditions, please do not use our services and if you require please contact us to have your data removed, which we will assess on an individual basis.
  • The content of this website is for your information and use only. It is subject to change without notice.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United Kingdom.

B) Privacy policy

This privacy policy sets out how phonefixbypost.co.uk uses and protects any information that you give phonefixbypost.co.uk when you use this website. We are fully committed to ensuring that your privacy is protected. If you are asked to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Phonefixbypost.co.uk may change this policy from time to time by updating this page. This policy is effective from 6th April 2016.

B1.a) What we collect

We may collect the following information:

  • Name
  • Address (and Shipping Address if different)
  • Telephone Number
  • Email Address
  • Information relevant to the device being repaired (eg. Model number, passcode)

B1.b) what we do with the information we gather

We require this information to be able to provide an effective service to you, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.
• We guarantee that neither your email address nor any other personal information will be sold or otherwise provided to any other company or individual.

B1.c) Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect online.

B1.d) Cookies

This website uses cookies. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

B1.e) Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Phone Fix By Post, 158 Torquay Road, Paignton, Devon, TQ3 2AH.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

B1.f) Data loss and damage

The company will not be held liable for any data loss arising from

It is the sole responsibility of the client to ensure that all data is backed up in whatever manner is appropriate before sending the device to us. The company will not be held liable for any data loss arising from work carried out by the company due to the process of repair or posting the device back to you. Although we are trained professionals and take every care to ensure that best practices are used when carrying out a repair or when packing a device for posting we cannot guarantee that the device will not sustain damage due to unforeseen circumstances and we cannot guarantee that there will be no data loss.

Pin Locks and passwords must be removed before you send your device to us. We advise you to retain your SIM card, memory cards and accessories when sending us your device for repair, as we will not be liable for the loss. We may need to update your OS (the operating system of your device) to ensure the repair is carried out correctly.

By sending your mobile device to the company, you agree to release us from all claims, damages or losses with respect to the mobile device, any data stored therein or on any media used in conjunction with the mobile device (This could be in the form of personal details, SMS, photos, games, songs or other data). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is the responsibility of the customer to ensure that such data is removed from the mobile device before sending the device to the company.

C) Registration

C1.1) In order to purchase goods or services from this website, you need to register your details with us. On registration, you must provide us with accurate and complete registration information and it is your responsibility to inform us of any changes to that information by updating your details in the My Account section.

C1.2) On first registration you will choose a user name and password (ID). None of our employees or agents will ever ask you for this password. Do not disclose this password to anyone under any circumstances.

C1.3) You are responsible for all use of your ID and for preventing unauthorised use of your ID. If you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID or any payment information you must notify us immediately.

C1.4) Your registration does not in itself entitle you to purchase goods from us and we are not obliged to accept any or all orders that you place with us.

D) Payment

D1.1) Payment authorisation must be provided by you on the date that you place an order for repair services.

D1.2) Payment must be made by credit/debit card. We accept payment by Visa, MasterCard, Maestro and Delta. Payment will be debited from your account before delivery of the service to you.

D1.3) Upon receiving your order we will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction. No payment is debited from your card during this pre-authorisation check.

D1.4) On some occasions, we are required by the card issuer to perform additional security checks on the payment card, which can delay the order until the card has been authorised.

D1.5) You confirm that the credit/debit card that is being used is yours.

D1.6) All product, services, prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion, if necessary.

E) Disclaimer

The information contained in this website is for general information purposes only. The information is provided by phonefixbypost.co.uk and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of phonefixbypost.co.uk. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

We reserve the right to cancel an order in the (extremely rare) circumstances where replacement parts may become unavailable or prohibitively expensive. A full refund will be issued and your device will be returned to you.

Every effort is made to keep the website up and running smoothly. However, phonefixbypost.co.uk takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. However owing to our policy of continuous improvement we reserve the right to change polices without prior notice.

F) Postage

The cost of posting your device to us is your responsibility. We recommend that you use a postal service that provides tracking information and insurance with delivery confirmation. Phonefixbypost.co.uk can not be held responsible for any items lost in transit.

G) Delays

Phonefixbypost.co.uk can not be held responsible for the delay of a repair caused by the delay of receipt of parts on order with manufacturers or suppliers. Not all device parts are available readily to pick to order, sometimes parts will fall outside of a manufacturing production run and are special order. The delay of your repair or service in these cases is out of the control of Phonefixbypost.co.uk.

H) Warranty

All repairs undertaken by phonefixbypost.co.uk carry a 90 day warranty from the date of sending the repair back to you, and not from the date the item is received by you. Any warranty given is not transferable and only applicable to the original transaction.

We offer a complete 90 day warranty pertaining to the parts supplied and repair work completed. Wear and tear to other parts and any subsequent breakages or faults that may develop are not covered under your warranty.

I) Returning your device under guarantee

To return a device within the 90 day warranty period please contact us by email and post your device to Phone Fix By Post, 158 Torquay Road, Paignton, Devon, TQ3 2AH.

I1.1) Return postal costs of non-warranty issues are your responsibility. We recommend that you use Royal Mail Special Delivery this provides tracking information with delivery confirmation and insurance. Phonefixbypost.co.uk is not responsible for returns lost in transit.

I1.2) Once your device has been delivered to our workshop, Phonefixbypost.co.uk will inspect your item/items. We will determine if it is a warranty repair or another issue that has arisen due to the general wear and tear of items. After this is done, we’ll send an e-mail to you notifying that your return has been processed and upon completion, your device will be returned to you. We reserve the right to refund the original invoice price rather than repair.

I1.3) The cost of posting your device to us for a return is your responsibility. We recommend that you use a postal service that provides tracking information and insurance with delivery confirmation. Phonefixbypost.co.uk can not be held responsible for any items lost in transit.

Owing to our policy of continuous improvement we reserve the right to change polices and terms and conditions without prior notice.